Return & Refund Policy

Last Updated: July 2026

At Bravinox, customer satisfaction is our priority. We want every customer to enjoy their kitchen cutlery and have a positive shopping experience.

This Return & Refund Policy explains our guidelines for returns, exchanges, and refunds.

1. Return Eligibility

We accept return requests within 30 days of the delivery date.

To be eligible for a return, the product must meet the following conditions:

  • The item must be unused and in its original condition

  • The product must include original packaging and accessories

  • The item must not show signs of use, damage, or modification

  • Proof of purchase must be provided

For hygiene and safety reasons, products that have been used for food preparation may not be eligible for return.

2. How to Request a Return

To request a return, please contact our customer support team:

Email:
contact@Bravinox.com

Please include:

  • Order number

  • Product name

  • Reason for return

  • Photos of the product (if applicable)

Our team will review your request and provide return instructions if approved.

Please do not send products back before receiving return authorization from Bravinox.

3. Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrived damaged

  • The wrong item was shipped

  • The product has a confirmed manufacturing defect

We recommend using a trackable shipping service when returning products. Bravinox is not responsible for returns lost during transit.

4. Refund Process

Once we receive and inspect the returned item, we will notify you of the refund status.

If approved:

  • Refunds will be processed to the original payment method

  • Refund processing usually takes 5–10 business days

  • The exact timing may vary depending on your payment provider or financial institution

Original shipping fees are generally non-refundable unless the return is caused by an error on our part.

5. Damaged or Defective Items

If your order arrives damaged or has a manufacturing defect, please contact us within 7 days of delivery.

Please provide:

  • Order number

  • Description of the issue

  • Photos showing the damage or defect

After review, we may offer:

  • Replacement of the product

  • Refund

  • Other appropriate solutions

6. Exchanges

If you would like to exchange an item, please contact us within 30 days of delivery.

Exchange requests are subject to product availability and approval.

7. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Products that have been used

  • Products damaged due to improper handling

  • Customized or personalized products

  • Items returned without prior authorization

8. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot always be canceled.

Once an order has shipped, it must follow our return process.

9. Product Safety

Bravinox products are designed for kitchen and culinary use.

Customers should always handle kitchen knives responsibly and follow proper safety practices.

Bravinox is not responsible for injuries or damages caused by improper use, misuse, or failure to follow safe handling practices.

10. Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

Bravinox

Email:
contact@Bravinox.com

Bravinox
Premium Kitchen Cutlery Designed for Modern Cooking

Crafted with Precision. Made for Every Kitchen.